SHIPPING & RETURNS POLICY
SHIPPING
Processing Time:
Orders are processed within 1-2 business days after payment is received. Please note that orders are not processed or shipped on weekends or holidays.
Shipping Rates and Delivery:
We offer several shipping options to accommodate your needs:
Standard Shipping: 3-7 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1-2 business days
Shipping rates are calculated at checkout based on the weight of your order and your location. You will receive a confirmation email with tracking information once your order has been shipped.
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Shipping Delays:
While we strive to meet our shipping timeframes, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or high order volumes. We will do our best to keep you informed of any delays.
RETURN POLICY
Satisfaction Guarantee:
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may return the product within 30 days of receiving your order for a refund or exchange.
Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
The product must be unused and in its original packaging.
You must have the receipt or proof of purchase.
Supplements must be unopened for a full refund; partially used products may be eligible for a prorated refund.
Return Process:
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Contact our Customer Service team at [Insert Email Address] or [Insert Phone Number] to initiate a return. Please provide your order number and reason for return.
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Once your return is approved, you will receive instructions on how to return the product to us.
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You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
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Upon receiving and inspecting the returned product, we will process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method.
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Non-Returnable Items:
Certain items are non-returnable, including:
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Gift cards
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Final sale items
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Any product that has been opened or used (unless defective)
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Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, including any shipping charges.
Exchanges:
If you wish to exchange a product for a different one, please follow the return process above and place a new order for the desired item.
ORDER CANCELLATIONS
If you need to cancel or modify your order, please contact us as soon as possible. Orders can only be canceled or modified before they are shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process.
CHANGES TO THIS SHIPPING & RETURNS POLICY
We may update this Shipping and Returns Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
CONTACT US
If you have any questions or concerns about this Shipping and Returns Policy, please contact us at:
Gold Supplements and Well-Being
Email: denashcroft30@gmail.com
Phone: 204-734-5413
Address: 514 Main St. Swan River, MB R0L 0C4
Thank you for trusting Gold Supplements and Well-Being with your personal information. Your privacy is important to us, and we are committed to protecting it.